Qompendium
Qompendium Work Shop

Shipping & Returning

Free Shipping
Every order on regular items (furniture and framed art photography not included) of 350 Euro and more is shipped to you for free.


Local Pick Up
All ordered items can be picked up in our headquarters during our opening hours and that is free of charge.


Shipping Rates and Timing
All prices displayed on the website www.Qompendium.com are in EUR and inclusive 7% or 19% VAT.
All items are shipped by UPS, DHL or Hermes and will be handed out to you in person. For that reason we require a telephone number where you can be contacted by the courier. Shipping can take 1 day to 4 weeks depending on your location.

Here is how it’s done: Shop till you drop without logging in and then go to My Bag for an accurate sum of your shipping costs.
Our shipping costs are calculated depending on your geographic location and the amount of items you buy. You will receive accurate information about the costs in your My Bag section or once you check out starting from EUR 2.00 to EUR 95.00.
Furniture will be quoted separately.

Shipping by regular postal mail (sea, ground) is possible, although we do not recommend this, due to the longer shipping time of 6 to 8 weeks. Please contact us per mail@qompendium.com for your inquiry if you wish so.


Shipping Procedure
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. All items are shipped directly from our headquarters if not mentioned otherwise. Shipping times will vary. We cannot take responsibility for delays due to customs clearance or payment transaction.

Please always provide your phone number for UPS, DHL or Hermes to be able to contact you. If we discover while processing the order that the products you have ordered are not available, you will be informed separately by e-mail. No contract of sale is established for the non-available goods. Qompendium reserves the right of cancellation and returning your payment if needed.


Returning Terms
Qompendium accepts returns of unused, unworn, unwashed, unaltered, and undamaged items (except those designated “Sales”) within 3 days of purchase. Items must be returned in the original packaging, including any boxes, hangers, garment bags, and other packaging materials. The customer is responsible for paying the required shipping costs to return the order. In the event of a return, either the order will be refunded OR the order will be re-shipped.

For an item to be eligible for return, the following must apply:
Item must be unused, unworn, unwashed, and undamaged.
Item must have all original tags attached.
Beauty products, jewelry, stationery and printed matter are only eligible for return if they are unopened and sealed as delivered.
Footwear must include the original shoe box in original condition (without postal labels). If footwear is returned in a damaged shoe box or without the original shoe box, a shoe box fee of EUR 30,00 will be charged.
Monogrammed, personalized, or special-order items, or of items damaged through normal wear and tear are not accepted.
Works of art and photography are not refundable.


Returning?
Please contact us or call us before returning your orders, and have your order at hand.
Per email: mail@qompendium.com
Per telephone: +49 611 40 80 96 00


International Orders
In the case of international orders, return shipping fees are the responsibility of the customer. Duties and taxes paid to clear customs cannot be refunded by Qompendium.


Art, Furniture and Home Goods
Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement at no additional charge. Large home goods and works of art may be returned for a refund of the merchandise value. Works of art and photography are not refundable. Items flagged as requiring special delivery must be returned within 14 days of purchase. Home goods and works of art that did not initially qualify for free shipping do not qualify for free return shipping.


Corporate Fed Ex, UPS Account
If you want us to use your Fed Ex or UPS account to send your items, please contact us. We are happy to help in whatever way possible. mail@qompendium.com


Payment via Paypal
Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. PayPal has quickly become a global leader in online payment solutions with 40 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal. PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large -most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site. Located in San Jose, California, PayPal was acquired by eBay Inc. in October, 2002.
Read more about Paypal here: http://en.wikipedia.org/wiki/PayPal
Qompendium trusts PayPal.

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